Terms of Service

NarcCount is a reconciliation and recordkeeping tool for controlled substances. It calculates expected on-hand quantities from the purchase, dispensing, destruction, and physical-count records you provide, flags variances for you to investigate, and produces reports and reminders to keep your reconciliation process organized and on schedule.

NarcCount complements the systems and professional judgment you already rely on — it does not replace them. Your dispensing software remains your system of record for dispensing and is what submits to the Ontario Narcotics Monitoring System (NMS) in real time; NarcCount does not submit to NMS, and you and your team still perform the physical counts and decide how to act on a variance.

You remain responsible for the accuracy of the data you enter and for meeting your own professional and regulatory obligations — including reconciling your narcotics and controlled substances at least every six months as the Ontario College of Pharmacists (OCP) expects, and reporting any confirmed loss or theft to Health Canada’s Office of Controlled Substances within the required timeline (generally 10 days of discovery) under the Controlled Drugs and Substances Act (CDSA). NarcCount gives you a clear, auditable picture to work from; it does not by itself achieve regulatory compliance or any particular inspection outcome, and nothing in the Service is legal or professional advice.

• You are responsible for safeguarding your credentials and for activity under your account.
• Invite only people authorized to access your pharmacy’s controlled-substance records.
• NarcCount tracks inventory, not patients — please do not upload patient names or other patient health information. See our Privacy Policy for what we hold.
• Do not use the Service unlawfully, infringe others’ rights, or attempt to disrupt, reverse-engineer, scrape, or gain unauthorized access to it or its underlying systems.

Paid plans are billed monthly or annually as shown on our Pricing page. All prices are in Canadian dollars (CAD) and are exclusive of tax; applicable GST/HST (and any other sales tax) is added at your province’s rate and shown on your invoice. There are no setup fees and no long-term contracts.

Subscriptions renew automatically — monthly plans each month, annual plans on the anniversary of your start date — and the then-current fee plus tax is charged to your payment method on file until you cancel. Annual plans are charged once at the start of each 12-month term. For each charge we email an itemized receipt showing the tax charged, which you can keep for your records.

You may cancel at any time with no cancellation penalty; your plan simply will not renew, and you keep access through the end of the period you have already paid for. Fees already paid are non-refundable, and annual plans are not prorated on early cancellation, except where required by applicable law.

If a payment fails, we will try to notify you and re-charge over a short grace period, during which your account may become read-only — you can always export your records. We will give advance notice before suspending or closing an account for non-payment, and a final opportunity to export your data first.

We may change subscription fees, but never during a term you have already paid for; changes take effect at your next renewal, and we will give at least 30 days’ notice by email so you can cancel beforehand.

Switching from another tool? You can bring your history with you — see how migration works.

The records you upload remain yours (“Customer Data”). You grant us a limited licence to host and process Customer Data only to provide and support the Service, as described in our Privacy Policy; we do not sell it or use it for advertising, and you can export it at any time, including if you decide to leave.

We (and our licensors) retain all rights in the Service itself — the NarcCount software, design, interfaces, documentation, and trademarks. Nothing in these Terms transfers ownership of the Service to you; you receive only a non-exclusive, non-transferable right to use it for your pharmacy during your subscription.

You agree to indemnify and hold us harmless from third-party claims, losses, and reasonable costs arising out of your Customer Data, your use of the Service in breach of these Terms or applicable law, or your upload of patient health information in breach of the acceptable-use terms above. We will give you prompt notice of any such claim and reasonable cooperation in its defence.

You may stop using the Service and cancel at any time. We may suspend or terminate access for non-payment or for a material breach of these Terms (including the acceptable-use terms), where practicable after notice and an opportunity to cure. On termination you may export your Customer Data for a reasonable period, after which we may delete it in the ordinary course, subject to any retention required by law.

We work hard to keep NarcCount accurate and dependable, and the calculations are only ever as good as the records you provide. To the fullest extent permitted by applicable law, the Service is provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory, including any implied conditions or warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by law, our total aggregate liability arising out of or relating to the Service — whether in contract, tort, or otherwise — is limited to the greater of the amount you paid us for the Service in the twelve months preceding the event giving rise to the claim, or CAD $100. We are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, data, or goodwill. Nothing in these Terms limits liability that cannot be excluded or limited under applicable law (for example, liability for fraud or for death or personal injury caused by negligence), and these limits do not apply to your payment obligations or to your indemnity above.

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there, without regard to conflict-of-laws rules. You and we submit to the exclusive jurisdiction of the courts located in Ontario for any dispute arising out of or relating to these Terms or the Service, and agree first to attempt in good faith to resolve any dispute informally by contacting us at the address below.

We may update these Terms; material changes will be reflected by the “last updated” date and, where appropriate, an in-app or email notice. Your continued use of the Service after a change takes effect means you accept the updated Terms.

Questions about these Terms? Email support@narccount.ca — a real person will get back to you. You may also want to read our Privacy Policy and Security page.